Shipping policy

Shipping Policy :

At Butter Me Mama, we are committed to providing a seamless and convenient shopping experience for our customers, including transparent and reliable shipping policies. Here's what you need to know about shipping our Whipped Shea Butter:

1. Processing Time:

  • Orders are typically processed and shipped within a maximum of 2 business days of receiving payment confirmation. Please note that processing times may vary during peak seasons or promotional periods. Our product is constantly being produced. 

2. Shipping Methods:

  • We offer standard and expedited shipping options for domestic orders. You can select your preferred shipping method during the checkout process.

3. Shipping Rates:

  • Shipping rates are calculated based on the destination, weight of the package, and selected shipping method. You can view the shipping costs for your order at checkout before making a payment.

4. Estimated Delivery Time:

  • The estimated delivery time varies depending on the shipping method and destination. Standard shipping typically takes 3-5 business days for domestic orders.  Expedited shipping options are available for faster delivery.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status and whereabouts of your package.

6. Shipping Restrictions:

  • Please note that we may not be able to ship our product to certain locations due to customs regulations or other restrictions. If you have any concerns about shipping to your area, please contact our customer service team for assistance before placing your order.

7. Shipping During Extreme Temperatures:

  • During hot weather conditions, there is a possibility that our whipped body butter may melt during transit. While we take precautions to package our products securely, we recommend selecting expedited shipping during extreme temperatures to minimize the risk of melting. Please put the product in the fridge immediately for 24 hours.